Privacy Policy

How we collect, use, and protect your information

Last Updated: June 2026

At TrackScene Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI-powered music video creation platform.

TrackScene Studio helps users turn finished songs, lyrics, prompts, and creative direction into AI-assisted music videos, visual scenes, lyric videos, release assets, and related creative outputs.

By using TrackScene Studio, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use TrackScene Studio, you may provide:

Account Information: Your name, email address, password, account settings, and login details.
Payment Information: Billing details, subscription information, payment method details, and transaction history. Payment information is processed securely by our payment partners and is not stored directly by TrackScene Studio except where required for account records, invoices, and subscription management.
Profile Information: Any optional information you choose to add to your account or profile.
Creative Inputs: Songs, audio files, lyrics, song titles, artist names, prompts, visual descriptions, scene ideas, reference notes, captions, timing preferences, and other content you submit to generate music videos or related assets.
Communication Data: Information you provide when contacting us for support, feedback, sales enquiries, billing questions, or technical assistance.

1.2 Information We Collect Automatically

When you use TrackScene Studio, we may automatically collect:

Usage Data: How you interact with the platform, including features used, pages visited, credits consumed, exports requested, projects created, and generation activity.
Device and Technical Information: Device type, operating system, browser type, IP address, approximate location, session data, error logs, and performance information.
Generation Data: Prompts, generation settings, selected styles, video format preferences, resolution preferences, caption settings, export choices, and generation history.
Analytics Data: Information about platform performance, feature usage, technical issues, conversion events, and general user behaviour.
Cookies and Tracking Data: Information collected through cookies, pixels, local storage, and similar technologies.

1.3 Content You Create or Upload

TrackScene Studio may collect and store:

Uploaded songs, audio files, and related metadata
Lyrics, prompts, scene descriptions, and project notes
Generated videos, images, scenes, captions, release assets, and previews
Project history, saved drafts, export history, and account preferences
Watermarked or non-watermarked exports depending on your plan
Any creative content you choose to save, publish, download, or reuse through the platform

2. How We Use Your Information

2.1 To Provide Our Service

We use your information to:

Create and manage your TrackScene Studio account
Process your music video generation requests
Upload, store, process, and deliver your creative projects
Generate AI scenes, captions, visual treatments, video previews, and exports
Manage subscriptions, credits, usage limits, and plan access
Process payments, invoices, refunds, and billing enquiries
Provide customer support and respond to enquiries
Maintain platform functionality, security, and reliability

2.2 To Improve TrackScene Studio

We may use information to:

Understand how users interact with TrackScene Studio
Improve platform performance and user experience
Troubleshoot technical issues and generation errors
Develop new features, plan tiers, export options, and creative tools
Improve prompt handling, workflow quality, and generation reliability
Conduct internal research and analysis

Where possible, we use aggregated or anonymised data for product improvement.

2.3 To Communicate With You

We may use your contact details to:

Send account, billing, and service-related notices
Send generation, export, or project status updates
Respond to support requests
Notify you about important platform changes
Send marketing communications where permitted or with your consent
Request feedback, reviews, or survey responses

You can opt out of marketing emails at any time. You will still receive essential service-related communications.

2.4 For Legal, Safety, and Security Purposes

We may use your information to:

Comply with legal obligations
Enforce our Terms of Service and Acceptable Use policies
Detect and prevent fraud, abuse, spam, misuse, or unauthorised access
Protect the rights, safety, and property of TrackScene Studio, our users, and third parties
Investigate copyright, intellectual property, or policy-related concerns
Respond to lawful requests from regulators, courts, or government authorities

3. How We Share Your Information

3.1 We Do Not Sell Your Personal Information

TrackScene Studio does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3.2 Service Providers

We may share information with trusted third-party service providers who help us operate TrackScene Studio, including:

Payment Processors: To process payments, subscriptions, invoices, refunds, and fraud prevention.
Cloud Hosting and Storage Providers: To host the platform, store user projects, deliver generated content, and maintain backups.
AI and Media Processing Providers: To process prompts, audio files, lyrics, video generation requests, captioning, scene creation, rendering, and export workflows.
Email and Communication Services: To send transactional emails, account notifications, support responses, and marketing communications where permitted.
Analytics and Performance Tools: To understand platform usage, diagnose errors, measure performance, and improve the product.
Customer Support Tools: To manage support requests and user communications.

These providers are only permitted to use your information as needed to provide services to TrackScene Studio and are expected to protect your information appropriately.

3.3 Legal Requirements

We may disclose your information where required or permitted by law, including:

In response to a valid legal process, court order, or government request
To protect our rights, property, users, platform, or business operations
To investigate fraud, security issues, abuse, or policy violations
To respond to intellectual property, copyright, or ownership disputes
In connection with a merger, acquisition, business transfer, restructuring, or sale of assets

3.4 With Your Consent

We may share your information for other purposes where you have given us explicit consent.

4. AI Processing, Uploaded Content, and Generated Outputs

4.1 How We Use Your Prompts and Creative Inputs

Your prompts, lyrics, audio files, scene descriptions, and project settings may be used to:

Generate your requested music videos and visual assets
Sync visuals, captions, lyrics, and scenes to your audio
Provide previews, exports, and downloadable assets
Improve workflow reliability and platform functionality
Understand user preferences in aggregated or anonymised form

4.2 Uploaded Songs and Audio Files

When you upload songs or audio to TrackScene Studio, we use those files only as needed to provide the service, including analysis, timing, lyric syncing, scene planning, rendering, preview generation, and export creation.

You are responsible for ensuring you have the rights, licences, permissions, or authority required to upload, process, and generate content from any song, audio recording, lyrics, artwork, artist name, brand, image, or other material you submit to TrackScene Studio.

4.3 AI Training and Model Improvement

TrackScene Studio may analyse anonymised or aggregated usage patterns to improve the platform.

We do not sell your uploaded songs, lyrics, generated videos, or personal creative projects. We do not intentionally use your private generated videos or uploaded audio files to train our own AI models without your permission.

However, TrackScene Studio may rely on third-party AI, video, audio, storage, or media-processing providers to deliver the service. These providers may process your content according to their own terms, privacy policies, and data processing practices.

4.4 Generated Content Privacy

Your generated content is stored so you can access, review, edit, download, and export your projects.

Depending on your settings, plan, and platform features, some projects may remain private to your account unless you choose to share, publish, download, or otherwise make them available.

TrackScene Studio does not guarantee that generated outputs will be unique. Similar prompts, styles, genres, lyrics, or creative directions may produce similar outputs for different users.

4.5 Content Ownership

Your rights to uploaded and generated content are governed by our Terms of Service. In general, you remain responsible for the content you upload, the prompts you submit, and how you use generated outputs.

Generated content may be subject to third-party provider terms, copyright laws, music rights, platform rules, and licensing requirements.

5. Data Security

We use reasonable technical, administrative, and organisational measures to protect your information, including:

Encryption: Data is protected in transit using secure encryption protocols where applicable.
Secure Storage: User data and project files are stored using secure cloud infrastructure.
Access Controls: Access to personal data is limited to authorised personnel and service providers who need it to perform their work.
Monitoring and Logs: We monitor platform performance, errors, abuse signals, and security events.
Payment Security: Payments are processed through secure third-party payment providers. TrackScene Studio does not directly store full card details.

No method of transmission or storage over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as reasonably necessary to:

Provide access to your TrackScene Studio account
Maintain your projects, generations, exports, and billing records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements
Improve platform reliability and security
Prevent fraud, abuse, or misuse

If you close your account, we will delete or anonymise your personal information within a reasonable timeframe, except where we need to retain certain information for legal, security, accounting, dispute resolution, fraud prevention, or legitimate business purposes.

Generated videos, uploaded files, and project data may be deleted after account closure, plan cancellation, expiry, or inactivity, subject to our Terms of Service and platform retention settings.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and business retention requirements.
Portability: Request your personal information in a portable format where applicable.
Objection or Restriction: Object to or request restriction of certain types of processing.
Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details provided at the end of this Privacy Policy.

8. Marketing Communications

You may opt out of marketing emails at any time by:

Clicking the unsubscribe link in a marketing email
Updating your communication preferences, where available
Contacting our support team

You may still receive important service-related emails, such as account notices, billing emails, security alerts, and platform updates.

9. Cookies and Tracking Technologies

TrackScene Studio may use cookies and similar technologies to support and improve the platform.

These may include:

Essential Cookies: Required for login, account security, checkout, and core platform functionality.
Preference Cookies: Used to remember settings such as dashboard preferences, saved sessions, or display choices.
Analytics Cookies: Used to understand how users interact with TrackScene Studio and improve the platform.
Marketing Cookies: Used to measure campaign performance and advertising effectiveness, where permitted or with your consent.

You can control cookies through your browser settings. Disabling cookies may affect certain features of TrackScene Studio.

10. Third-Party Links and Services

TrackScene Studio may contain links to third-party websites, services, payment pages, AI providers, hosting platforms, social platforms, or export destinations.

We are not responsible for the privacy practices, content, policies, or security of third-party services. We encourage you to review their privacy policies before providing personal information or using their services.

11. Children’s Privacy

TrackScene Studio is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information promptly.

12. International Data Transfers

TrackScene Studio may operate using service providers, infrastructure, and technology partners located in different countries.

Your information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data protection laws.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

13. Australian Privacy Rights

If you are located in Australia, we handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.

You may contact us to request access to or correction of your personal information, or to make a privacy complaint. We will respond within a reasonable timeframe.

14. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to:

Know what personal information is collected
Know whether personal information is disclosed or shared
Request access to personal information
Request deletion of personal information
Correct inaccurate personal information
Opt out of certain sharing or sale of personal information, where applicable
Receive equal service and pricing when exercising privacy rights

TrackScene Studio does not sell your personal information.

To exercise applicable California privacy rights, contact us using the details below.

15. European and UK Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have additional rights, including:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Where required, we rely on appropriate legal bases for processing personal information, such as performance of a contract, legitimate interests, consent, legal obligations, or protection of rights.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, platform features, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, we may:

Post the updated version on this page
Update the “Last Updated” date
Notify users by email or in-app notice where changes are material

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Support: support@trackscene.ai
Website: trackscene.ai
Business/Privacy Contact: TrackScene Studio Privacy Team

By using TrackScene Studio, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.